Conditions of Board

Vet treatment while staying at Grand Haven Pet Resort

Should your pet need vet treatment during your pet’s stay at our resort we will:

  • Try to contact you on the contact numbers that you have left (it is your responsibility to leave us contact numbers)
  • Should we be unable to contact you we will make the decision in the best interest for the pet acting with in the terms of the boarding contract.
  • The pet will be taken to the vet of Grand Haven Pet Resort’s choice unless told and noted by the client on the bottom of the boarding contract to take to a specific vet.
  • All vets bills will be required to be paid by the pet’s owner as per the contract of boarding.
  • Should your pet be taken to Grand Haven Pet Resort’s choice of vet a fee will be charged for transport and time spent at vet. (Eg: Transport, Time & Sterilisation Costs.  After hours or public holidays will incur a surcharge)
  • Should you request to have your pet taken to a vet of your choice for treatment Grand Haven Pet resort will charge a cost for transport (cost depends on vet location and time spent at vet and any sterilisation fees.  After hours or public holidays will incur a surcharge)
  • It is at the discretion for Grand Haven Pet Resort to have the vet come to the resort to treat the pet and vet travel is to be paid by their owner as per boarding contract.

 

Booking fees

A 50% deposit of the total booking is required within three days of making the booking. The booking cannot be confirmed until this fee is paid. The deposit is required for each booking and is deducted from the total due at the time of account settlement. Conditions apply – see cancellation policy below for more information (these conditions are not negotiable).

Booking is an acceptance of our conditions of boarding, signed at time of admittance of pet.  Should you wish to see the conditions prior to admittance please contact the office. It is the responsibility of the client to ask in advance should you wish to see the conditions of boarding prior to admittance date and no refunds will be accepted should you not agree with the conditions at time of admittance.

Cancellation policy

A cancellation fee will be charged for all bookings that are cancelled. These fees are not refundable or transferable.

More than 14 days notice of the booking: The deposit can be transferred to another booking within 12 months.
14 days notice or less: The Deposit is forfeited (these conditions are not negotiable).

In the event a refund is granted, the refund will have an administration fee deducted of $50 or 10% of the refund amount, whichever is greater.

No refunds apply for any bookings during Peak Periods.

General conditions

The resort manager has the right to refuse admission of any animal without being required to give explanation.

Discounts and special offers

Only one discount can be applied to any single order. No two offers can be used at the same time. Discounts are not a right but a gesture and Grand Haven Pet Resort reserves the right to not allow a discount on a booking at our own discretion.

 

  • Conditions of board – all pets

    • Tick prevention is recommended for all pets.
    • We reserve the right to refuse entry to undesexed pets. For more information please contact us.
    • We cannot guarantee the room your pet will be staying in. Rooms cannot be held or reserved, however rooms may be requested and if available we will try to book your pet into this room. Pets may be moved into another room during the stay at the discretion of the resort.
    • Prices based on per pet per day.

    Conditions of board – dogs

    • All rates for standard dog kennels are based on shared accommodation.
    • NOTE: Incompatible dogs needing single accommodation due to not meeting resorts requirement or not a social breed will be required to pay double rates during busy periods. This is determined by resort management. To see if your pet or your pet’s breed falls into this category, contact resort staff.
    • All dogs must be vaccinated against Distemper, Hepatitis, Parvovirus, Parainfluenza and Bordetella (C5 or 5-in-1). You must show a copy of the vaccination certificate on entry.
    • Vaccinations must be completed in full. This includes all 3 puppy injections.
    • Vaccinations must be given to pets 14 days prior to booking in.
    • Pets vaccinations must be given within a 12mth continual cycle.
    • A hydrobath fee of $15.00 will be charged if your dog is not clean or has fleas on arrival.
    • A complimentary hydrobath is given upon departure.

    Conditions of board – cats

    • All cats must be vaccinated against Feline Enteritis and Cat Flu (F3 or F4). You must show a copy of the vaccination certificate on entry.
    • Vaccinations must be completed in full. This included all 3 kitten injections.
    • Vaccinations must be given to pets 14 days prior to booking in.
    • Pets vaccinations must be given within a 12mth continual cycle.

     

    Conditions of board – fees & charges

    • Boarding fees are calculated on a “calendar day” basis, irrespective of the time of arrival or departure, and do not include optional extras.
    • A minimum ten-day charge applies to all bookings which include Christmas Day, Boxing Day or New Years Day.
    • A minimum six-day charge applies for the Easter Period.
    • All out-of-hours services attract a surcharge.
    • PLEASE NOTE: there are no refunds or credits for early holiday returns or booking fees.
    • All prices are subject to change without notice.
    • All charges are due upon entry of your pet.
    • Prices based on per pet per day.