New Clients – Behaviour Assessment Stay
Thank you for trusting Grand Haven Pet Resort with your beloved Pets!
Please ensure you review all the information below and contact us as soon as possible should you require any additional information or have any other concerns regarding our Boarding Policies.
For the safety and wellbeing of all Pets in our care and to ensure your Pets have a stress free and fun holiday with us, we now require New Clients to book a Behaviour Assessment Stay for your Dog/s prior to securing a Peak Booking (Christmas/New Year, Easter, School Holidays) to assess suitability for Buddy Share, Socialisation Behaviours and to familiarise Pets with our Staff and Routines prior to an upcoming stay.
Behaviour Assessment Stay for Upcoming Boarding Requests
Before boarding, we require a short trial stay (minimum 2 full days/1 overnight) to conduct a behaviour assessment. With our overnight boarding service, the dogs are in their rooms at night (with or without a Buddy) and spend much of their day with other dogs in our Playtime Areas or with a Buddy during Rest Times. Therefore, it’s very important that they are happy, sociable and comfortable while holidaying here.
The trial provides an opportunity for your Dog/s to familiarise themselves with the facility, staff and daily routine, and experience being picked up by you at the end of a fun stay, even if your Dog is booked into a Solo Kennel and not particularly Dog Social – this is still an opportunity for us to assess suitability in a new/strange environment prior to their stay.
Please let us know if your Dog has any separation anxiety, self-harm or destructive tendencies when left alone as this is relevant to our assessment for boarding. We want to ensure all dogs have a safe and positive experience with us.
To organise your dog/s trial, please email their vaccination certificate and requested dates.
Check in is between 8.00-9.45am and pick up is the following day between 3.00-4.45pm.
Behaviour Assessment Stays are 2 full days during our Off Peak Times and are charged at our Standard Boarding Rates.
If all goes well with the Behaviour Assessment and Trial Stay, we will confirm your boarding dates.
A note about booking boarding on short notice, or for peak holiday dates such as long weekends, School Holidays, Easter and Christmas
Please note that it can be difficult to book boarding on short notice as a trial stay must be organised and immediate availability for this is usually limited.
As a low volume Pet Resort, we also have limited spaces for peak holiday dates so we recommend booking with as much lead time as you can. If you have particular dates in mind and would like to check availability, please email us to confirm availability and get a quote for your Pets’ stay.
We thank everyone for their understanding and cooperation in this matter to ensure the comfort and wellbeing of all Pets in our care while staying at Grand Haven Pet Resort.